Recovery calls at work: What can borrowers do when loan recovery agents repeatedly call or contact their colleagues?
Mint · Shivam Shukla ·
Recovery agents calling your office or relatives? RBI’s new norms ban this from 2027. Here are the rules and how to complain to the Ombudsman.
Missing an EMI on a personal loan, home loan, credit card loan or any other debt can bring financial pressure and psychological stress. If repayment isn’t planned well, it can lead to delays and, eventually, default.
That is often when recovery agents enter the picture. Repeated recovery calls at work can threaten a borrower’s professional standing, reputation, privacy and dignity.
Lenders do have the legal right to recover outstanding dues under the terms of the loan agreement. Even so, recovery agents cannot use intimidation, physical force, public humiliation, personal threats, abuse or workplace harassment to force repayment.