Therese Walsh: AI is a boardroom issue, not just a technology problem
New Zealand Herald · Fran O'Sullivan ·
Walsh says AI has become a strategic issue for boards.
What evidence do you need to see before you believe an AI investment is genuinely delivering a return?
We are increasingly moving beyond broad organisational uplift in capability and reviewing use cases to looking for evidence at the boardroom of a genuine return to the business. So there is a call from boardrooms to executive teams to prove an uplift in customer experience, quicker more efficient processes, and economic value delivered. For example Air NZ is now developing AI tools to take dozens of pieces of information and recommend optimal decisions in severe weather impacts to allow normal operations to restart more quickly. No single human or team could optimise across the same number of variables.
From a banking perspective, external fraud and financial crime are on the increase and AI is highly effective at identifying patterns, anomalies and emerging threats in large data sets so it is, and will increasingly be, a formidable tool to use against an increasingly difficult societal issue.
Read the full story at New Zealand Herald · All coverage of this story