Top AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report

Organizations realizing the highest value from artificial intelligence (AI) in customer service reported up to 50 per cent or higher improvements across core…

1 sources · 1 articles · updated 2026-11-08 03:50 UTC · tech

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1. Top AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report

   Mint · 2026-11-08 03:50 UTC

   Organizations realizing the highest value from artificial intelligence (AI) in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India's latest report.

   Summary on nerom.app