IntouchCX Recognized for Operations led AI and End to End CX Transformation by HFS Research

Agence France-Presse · 2026-11-06 14:00 UTC

IntouchCXa global leader in AI-powered customer experience (CX) management, trust and safety, digital engagement, and back-office operations, has been positioned in theHorizon 2 end-to-end experience transformation, in the HFS Horizons Customer Experience Services 2026 reportfor its operations led approach to AI adoption and its model...

06 Nov 2026 - 15:00

IntouchCX a global leader in AI-powered customer experience (CX) management, trust and safety, digital engagement, and back-office operations, has been positioned in the Horizon 2 end-to-end experience transformation, in the HFS Horizons Customer Experience Services 2026 report for its operations led approach to AI adoption and its model connecting advisory with delivery, from strategy through frontline executions.

HFS Research evaluates customer experience service providers based on their capabilities, innovation, and potential to deliver value. The 2026 report examines how providers are helping businesses adopt AI, improve customer experiences and strengthen operations.

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