IntouchCX Recognized for Operations led AI and End to End CX Transformation by HFS Research

Agence France-Presse · 2026-11-06 14:00 UTC

IntouchCX a global leader in AI-powered customer experience (CX) management, trust and safety, digi

IntouchCX a global leader in AI-powered customer experience (CX) management, trust and safety, digital engagement, and back-office operations, has been positioned in the Horizon 2 end-to-end experience transformation, in the HFS Horizons Customer Experience Services 2026 report for its operations led approach to AI adoption and its model connecting advisory with delivery, from strategy through frontline executions.

HFS Research evaluates customer experience service providers based on their capabilities, innovation, and potential to deliver value. The 2026 report examines how providers are helping businesses adopt AI, improve customer experiences and strengthen operations.

“AI transformation delivers the greatest value when strategy, technology, and operations work together,” said Brent Stevenson, Chief Experience Officer at IntouchCX . “Our approach and expertise goes beyond technology. We identify business challenges and build the right solutions by connecting the dots between data, workflows, technology and AI, hybrid or human agents, to create more intelligent and integrated operations. This enables us to help clients move from strategy to execution with one partner focused on delivering measurable business outcomes.”

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